Distrosub - Privacy Policy
1. Privacy Statement
We understand that the confidentiality and security of your personal information is important to you and we take our responsibility to protect your privacy seriously.
This privacy Policy describes how we collect, use, process, and disclose your personal information and data (which includes any information you provide that may be able to identify you personally) in conjunction with your access to and use of all of the services, websites and applications that we offer (referred to collectively as our Services).
2. What is Personal Data
Personal data is any information relating to a natural person who can be identified from the data. We collect a variety of personal data that is reasonably necessary for the purposes of conducting and improving our business.
Personal information is collected from a range of sources including through:
- aOur website and application (Platform).
- bYou creating an account on our Platform.
- cYou creating an account on our Platform.
- dMarketing research.
- eHaving some form of contact with you such as by mail, telephone, email or internet; and/or
- fThrough any of our other business activities or events.
3. Types of information we collect
We collect different types of personal information as you use our Services and Platform. To make things easy, we have set out in the table below the type of information we collect and the purpose for which it is collected.
Generally, we collect your personal information to enable you to effectively use our services, including for providing, evaluating, improving, personalising and developing our Platform. We endeavour to only collect personal information about you where it is reasonably required.
| Information Category | Nature of Information Collected | Example & Purpose |
|---|---|---|
| Account Information | Your name Your email address A password that you provide A phone number that you may voluntarily provide so we can contact you Billing information | We collect this information when you set up an account with us as a user. We need your personal details so that we can provide you our services and otherwise communicate with you generally regarding our services. In order for you to make a payment to us or for us to deliver your streaming income, we may require your account details or other financial information that relates to your payment. |
| Profile Information | Age, gender, residential address and other contact details. If you have engaged with an artist on the Platform, we may collect data relating to your listening habits or interested events. | We collect this information so that we can gather data as to the nature and demographic of people who are listening to Artists and interested in attending particular events. |
| Social Media Information | Information that you choose to make available to us (for example the profile information on your Facebook page). | If you use Facebook or another social media platform to create or log into an account, we will collect information from your Facebook or relevant social media profile. We will only collect the information that you specifically provide to us. |
| Additional User Information | Your communications and feedback for the purposes of improving our services. | We collect information that you provide to us when you answer emails or surveys which we have conducted |
| Computer and Mobile Device Information | We access information from Microsoft and Google about the device and applications you use to access our services. Device data mainly means your operating system version, device type and browser version. We will also collect your IP address. | This information provides us with more detailed information of who you are, how you access and use our services |
| Information from Cookies and similar technologies | We may use cookies to track your movement throughout our website, for security. The cookie expires (and therefore is automatically deleted) when you end your browsing session (such as when you log out or close the browser). We also use Google Analytics and Microsoft Application Insights to track your behaviour across our sites and applications | This information helps us with security and also provides us with more detailed information regarding who you are and how you access and use our services. Cookies enable us to gather metrics about your event experiences and to tailor advertising to you. You can turn off cookies in your browser settings. |
| Information from Third Parties | If you access our services from an external source (such as a link on another website or in an email), we record information about the source that referred you to us. Google Analytics information is completely anonymised and can only be viewed by us in aggregate | This information gives us a broad snapshot of the nature and use of our services. However, it cannot be used to personally identify you. |
4. Disclosure of Data
We neither licence nor sell your personal data to anyone. We share your personal data only as described below.
General
We may disclose your personal information to our related companies and third parties for the purposes set out above at clause 3. The third parties to whom we may disclose your personal information include:
- aprofessional advisors and consultants (such as lawyers, accountants, and auditors).
- bwebsite hosts.
- cthird-party payment processing platforms such as Stripe. and
- dour mailing service providers, in relation to your name and contact details.
We use our best endeavours to ensure that we only disclose personal information to third-party service providers that have implemented appropriate systems and processes to protect your personal information.
In addition to personal information, you consent to disclosing credit and payment information to our third-party payment processing platforms. You acknowledge and agree that each third-party platform will use and disclose your personal information or credit and payment information in accordance with their individual privacy policies.
We will only disclose personal information, other than as mentioned above, where we are legally required or compelled by a law enforcement or government agency to do so.
Information you make public
Certain features on the Platform are open to other users to view. Any information you create or post in these locations will not be private. We urge you to exercise caution when deciding to disclose your personal information in a public space. You agree to assume all responsibility for all personal information that you have made public on our Platform.
Users will be notified as soon as reasonably possible, where allowable by law, if any request is made for your information to be disclosed.
Overseas disclosure
To provide customer support, perform back-office functions, store personal information, undertake fraud prevention tasks or to otherwise assist us in providing our services to you, we may engage staff or third-party service providers that are located in a country other than that in which you are based. For example, we utilise the services of Google Analytics to improve our Site and our range of Services as detailed in clause 3, as well as storing data through Amazon Web Services.
This does not lessen our obligation to protect your personal information, and we have implemented security measures to protect the security of your personal information. However, as with any transfer of data, there are still risks of data breaches.
By requesting our Services you are explicitly consenting to the international transfer and processing of your personal information in accordance with this Privacy Policy, in full and informed knowledge of the risks associated with such transfers and processing.
You may withdraw your consent at any time by contacting us using the contact information contained in this policy. However, this may affect or limit your ability to use our services.
In all other circumstances we will only disclose personal data to a third party country recipient or international organization if the disclosure of the information is required or authorized by or under a law of the EU, an Australian law, other applicable law or a court/tribunal order.
5. Security
Distrosub is committed to safeguarding your information and maintaining the privacy of your personal data. We implement physical, managerial, and technical safeguards to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised access, or disclosure. Specifically, we ensure that our employees and service providers with access to your personal data handle it strictly according to our instructions, unless otherwise mandated by law.
While we strive to maintain robust security, no system is entirely foolproof. Risks such as unauthorised access, hardware or software failures, or other unforeseen events may compromise security.
6. Third party sites
Our Platform may contain links to third party websites outside of our control ("Linked Sites"). If you click a Linked Site, you will be directed to the website of that particular third party. We strongly advise you to review the privacy policy of every website you visit.
We do not operate these Linked Sites. Accordingly, we have no control over, and assume no responsibility for, nor do we endorse the content, privacy policies, or practices of any Linked Sites.
You should be aware that the data you share with a third party on a Linked Site, and your ability to opt-out of a tool or platform used by a Linked Site will depend on the conditions governing your agreement with them.
7. Data Retention
We keep a record of your data for as long as necessary to provide our services to you, unless otherwise required or authorized by applicable law. We take measures to destroy or permanently de-identify personal data if required by law or if the personal data is no longer required for the purpose for which we collected it.
We also provide functionality within your account allowing you to amend, update or delete certain personal data.
8. Minors
We do not knowingly collect, maintain or use personal data from any persons who are minors, being under the age of 16, or the age designated for minors as determined by the laws of the specific jurisdiction in which our services are being accessed.
If you learn that your child has provided us with personal data without your consent, you may alert us by using the contact details provided in the "Contact" section below. If we learn that we have collected any personal data from minors, we will promptly take steps to delete such information and terminate the minor's account.
9. Your rights
Subject to applicable laws, you have certain rights concerning your personal data. These include the rights:
- to obtain confirmation about whether we hold any personal data about you
- to access and obtain information about the kind of personal data we hold and request copies of it
- to data portability
- to update or correct inaccuracies
- to object to or limit the processing of your data
- to request that your data be blocked, anonymised, or deleted, where appropriate.
Please note that these rights may be subject to limitations under local laws. Additionally, you may have the right to file a complaint with your local data protection authority.
10. Amendments
Distrosub may amend this privacy policy from time to time by posting an update to our website or Platform. Use of information we collect now is subject to the privacy policy in effect at the time such information is used. If we make changes in the way we use personal data, we will notify you by posting an announcement on our Platform or sending you an email. Users will be bound by any changes to the privacy policy when they use our services after such changes have been made.
11. Contact
Distrosub Pty Ltd is responsible for responding to any requests related to your personal data. Our contact details within Australia are as follows:
Phone: +61 565 675 498
Email: hello@distrosub.com
12. Complaints
If you believe that we have used or disclosed your personal data in a manner which is contrary to this Privacy Policy or otherwise breaches an applicable law, then you should contact us using the contact information provided in this policy. If you are based in the European Union and have a complaint regarding your personal data, you may also contact our European Representative using the contact information set out above.
Within 30 days of receipt of your complaint we will notify you in writing as to what action we propose to take in relation to your complaint and will provide you with details of what further action you can take if you are not satisfied with our response.
You also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. If you are unsure who your relevant supervisory authority may be, please contact us so that we may provide you with assistance.